FREQUENTLY ASKED QUESTIONS
Please consult the detailed size guide available on each product page. For the most accurate fit, we recommend measuring your foot length and matching it to the guide provided.
Yes, the majority of our styles are designed to fit true to size. Any specific fit notes are thoughtfully mentioned on the product page.
Our footwear is crafted to a refined standard fit. Select designs may offer a more accommodating or streamlined fit, which will be clearly noted in the product description.
If you find yourself between sizes, we recommend selecting the larger size for enhanced comfort, particularly in closed-toe styles.
Comfort lies at the heart of our design philosophy. Each pair features cushioned insoles and supportive construction, making them suitable for extended wear.
Yes, many of our designs include padded footbeds and gentle arch support to ensure everyday comfort without compromising elegance.
Our heels are thoughtfully balanced and cushioned to minimise strain, offering superior comfort compared to conventional heel designs.
At present, our collection is available in full sizes only. We recommend selecting the closest size and referring to our fit guidance for best results.
Our footwear is crafted using premium synthetic leather, breathable fabrics, and durable soles, carefully selected based on each design’s requirements.
Select styles are made using vegan and cruelty-free materials. These are clearly identified on the respective product pages.
Our footwear reflects a thoughtful balance of skilled craftsmanship and modern manufacturing techniques, ensuring consistent quality and finish.
All our shoes are responsibly produced in trusted facilities that adhere to our quality and ethical standards.
With proper care, our footwear is designed to offer lasting wear while retaining both comfort and aesthetic appeal.
Certain materials may soften naturally with wear; however, our designs are created to maintain their structure and silhouette.
We recommend gently cleaning your footwear with a soft cloth and storing it in a dry environment. Prolonged exposure to water or direct sunlight should be avoided.
Machine washing is not advised. Spot clean gently using products suitable for the specific material. We recommend avoiding cleaning suede footwear, as this may result in permanent marks.
Store your shoes in a cool, dry place. Using our dust bag or a box will help preserve their finish and protect them from dust.
Allow the footwear to air-dry naturally at room temperature. Please avoid direct heat, as it may compromise the material.
We currently deliver across India. Shipping availability will be displayed at checkout.
Orders are typically delivered within 5–7 business days, depending on your location.
Once your order has been dispatched, a tracking link will be shared via email or SMS.
Any applicable shipping charges are clearly displayed at checkout prior to payment.
Order modifications or cancellations are possible only before dispatch. We recommend contacting our support team at +91 8655025520
We offer hassle-free returns exclusively for damaged products.
Size exchanges can be requested via our website or by contacting customer support, applicable only in cases of size-related concerns.
Refunds (credit note) are processed within 5–7 business days after the returned item successfully passes our quality inspection.
Please contact us immediately at support@glente.com and explain the damage situation properly with product images. Our team will ensure a prompt and satisfactory resolution.
We accept all major credit and debit cards, digital wallets, and other secure online payment methods like UPI.
Cash on Delivery is currently not available.
All applicable taxes are included in the final price displayed at checkout, unless stated otherwise.
We occasionally extend exclusive offers. We invite you to subscribe to our newsletter or follow us on social media to stay informed.
Our brand is defined by a seamless blend of style, comfort, and quality which is designed for modern women and their everyday moments.
We are continuously evolving our processes to incorporate more sustainable materials and responsible production practices.
Yes, we collaborate with manufacturing partners who uphold fair labour practices and ethical working conditions.
Our customer care team can be reached via Email, Whatsapp, or Call given on our contact us page.
Our team is available during standard business hours (10 AM - 6 PM), excluding public holidays and Sundays.
Certainly! Our team will be delighted to assist you with personalised sizing or styling guidance.


